A3 Solutions, Inc.

RESPONSIBILITIES

• Service clients that participate in online chat and field questions

• Answer phone calls to assist customers calling in with inquiries

• Support Sales team that includes putting together quotes/contracts, processing credit memos, and following up on any necessary items above

• Assist showroom customers on selecting linen choices for their event

• Recommend product offerings or services to clients by collecting event information and analyzing event design needs

• Take payment information and other pertinent information such as addresses and phone numbers

• Opens customer accounts by recording account information

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Ensure excellent service standards and maintain high customer satisfaction

REQUIREMENTS

• A history of providing exceptional customer service

• Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone

• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

• Excellent verbal and written communication abilities

• Requires attention to accurate detail and must be able to multitask

• Ability to analyze situations and make decisions in a timely manner

• Excellent documentation and recordkeeping abilities

• Ability to work autonomously as well as within a team environment

• Knowledge of Microsoft Office (Word, Outlook, TEAMS, etc.)

• Experience working in the Event or Hospitality industries a plus

• Ability to work occasional evening shifts and/or weekend shifts (rotation schedule)