A3 Solutions, Inc.

Desktop Support Technician

•Full-time
$20 - $22 hourly

Desktop Support Technician:

Corry, PA.
Contract-To-Hire .
100% onsite.
No travel required.
8-5 Monday-Friday, no on call.
Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
Desktop and Network Support.
Ability to set up, configure, and add all hardware.
Assist Corporate Desk Side Support technicians with large IMACs.
Documents, maintains, upgrades, or replaces hardware and software systems.
Supports and maintains user account information including rights, security, and systems groups.
Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed.
Determines and recommends which products or services best fit the customers' needs.
Imaging and image recovery.
Experience doing break / fix repairs on desktops, laptops.
Install / Re-install various software packages and updates.
WiFi and VPN connections; Support of wireless devices.
GREAT Customer Service skills.