A3 Solutions, Inc.
Desktop Support Technician - Direct Hire
Plymouth, Minnesota•Full-time
$23 hourly
$23 hourly
About the Job
Desktop Support Technician - Direct hire opportunity.
100% onsite support.
Must be US Citizen.
100% onsite support.
Must be US Citizen.
Job Details:
- 8-5 Monday-Friday, no on call.
- Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Desktop and Network Support
- Ability to setup, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMAC’s.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs.
- Imaging and image recovery.
- Experience doing break / fix repairs on desktops, laptops.
- Install / Re-install various software packages and updates.
- WiFi and VPN connections; Support of wireless devices.
- GREAT Customer Service skills.